Before contacting us, please visit our FAQ.
You will find answers to the most frequently asked questions here.
🎨 How to return a product?
You can return unopened products in their original packaging within 30 days of receipt to the following address:
La Petite Épicerie
66 rue Marceau
93100 Montreuil
📌 Important: Please include your order number (starting with PP) to help us process your refund more quickly.
Return shipping costs are at your expense 🚚.
Once we receive the products, we will check their condition and issue a refund to the payment method used for your order.
🏷️ An item is missing / incorrect in my order
If you purchased your box on the PETIT PINCEAU website: please submit a request using the contact form below.
If your box came from one of our distributors: please contact Laura directly, who manages our professional clients: adv@la-petite-epicerie.fr
📦 Can I change or cancel my order after placing it?
You cannot modify your order yourself, but you can contact us to make the changes. If the order has already been sent to our logistics department, it can unfortunately no longer be modified.
🧐 An item was missing from my order
We apologize for this oversight. Please contact us and let us know whether you would prefer a refund or have the set resent, and we will resolve this as quickly as possible.
Contact us
Ask us any questions you may have about our kits.
If you have already placed an order and wish to contact customer service, please remember to provide your name and order reference.